Help
- Our guarantee
- How do I buy an item from your website?
- How do I complete my transaction (checkout)?
- What if I need to return something?
- What shipping options are available?
- What are your shipping rates?
- Do you ship outside the United States?
- Is my private information safe?
- Your site indicated a product was available, but then I got an email that the item is backordered. Why is that?
- How do I get a catalog?
- Can you wrap my order?
- About PlayFair Toys
Our Guarantee
We want you to shop with us again! If you are unhappy with any item, please return it within two months of purchase for a full refund of the merchandise amount or for an exchange. If you want something replaced, or need a spare part, we'll be glad to do it as quickly as we can. Please read our return policy before you buy - we want you to be a safe and informed shopper.
Making a Purchase
You can browse the site by using the categories on the left side of each page, by brand or manufacturer using the BRAND tab at the top of each page, or search for a particular item using the search box found at the top of each page.
Once you find an item or product of interest, click on its picture or name to open the full product description page. Often that page has important information about the product, whether it is in stock or not, special shipping procedures, etc, that we want you to see before purchase. The BUY button will place 1 of the item in your shopping cart, which you can modify at any time. You can always remove an item later if you change your mind. To order more than 1, either change the quantity before selecting BUY, or update the quantity later. Your cart is always shown on the right side of each page. To change a quantity, enter the new quantity and select the Update Quantity link at the bottom of the cart, or select the View Cart Details to open a new page with all cart information shown. Clear Your Cart will remove all items and leave your cart empty. Once you have your cart as you wish it to be, you are ready to proceed with Checkout.
Completing Your Purchase (Checkout)
When you have all the products you wish to purchase in your cart, you may checkout and pay via the Checkout button, which appears on every page. When you checkout using our servers, you have the option to select Gift Wrap, have a small card added to your order, put a personal message on the order, and check the status of your order directly through our site. Your order and personal information are completely safe with us.
Returns
We accept returns of most items for any reason up to 60 days after we ship them to you. If a problem with an item is due to a mistake on our part, we will take responsibility for providing return shipping. Damaged items must be returned within two weeks of receipt. Defective items or items damaged in transit may or may not require a physical return. Please contact us at service@playfairtoys.com as soon as possible upon discovering any damage or defects, and we will work with you to take care of the problem by issuing a refund or a replacement. If you return an item for any other reason, or if you return an item at your expense without contacting us for a return label, then shipping and insurance costs for the return are your responsibility. Please do not ship an item back without authorization and ask us to pay the return shipping after the fact. Items marked as "Ships directly from the manufacturer" will be charged a 15% restocking fee if returned (unless damaged or defective). Please contact us before returning these items for any reason.
Shipping Information
We mostly ship UPS Ground. However, our shipping pricing is based on our choice of carrier, which may be UPS, the Postal Service, or common carrier (truck or freight). Items shipped directly from the manufacturer (these are noted in the description) may take 4-6 weeks for delivery, so order early or contact us for availability and approximate delivery date. We can sometimes expedite delivery. Please include a street address to ensure prompt delivery. Items ordered together are not necessarily shipped at the same time, although in most cases we strive to include everything in one package.
We ship quickly! Most orders go out by the next business day.
Shipments to Alaska, Hawaii, Puerto Rico, and APO/FPO go via the US Postal Service. We may require additional shipping costs to these regions on certain items - we will contact you if there is a need for additional charges. Express shipping to these regions is on a case by case basis. Please email us, service@playfairtoys.com, or call us at 1-800-824-7255, if you need to arrange for faster delivery.
Local Customers: Avoid the crowds and shop online! There is no charge for in-store pickup on orders of $75 or more, and only a $5 handling fee for orders under $75. Just select in-store pickup as your shipping choice at checkout, and we will have your purchase ready for pickup at either our Boulder or Longmont location (your choice) by the next business day. Please be sure to allow one full business day for in-store order processing. Items that ship directly from the manufacturer are not available for in-store pickup option. If you order these items, shipping will be added to your order at a later time. Please call us at 800-824-7255 if you have any questions about this policy.
Shipping Rates to the Contiguous 48 States
| Purchase Amount | Ground | 2nd Day Air |
|---|---|---|
| $.01 - $10.00 | $4.95 | $19.95 |
| $10.01- $20.00 | $5.95 | $21.95 |
| $20.01 - $30.00 | $6.95 | $23.95 |
| $30.01 - $40.00 | $7.95 | $25.95 |
| $40.01 - $50.00 | $8.95 | $27.95 |
| $50.01 - $60.00 | $9.95 | $29.95 |
| $60.01 - $70.00 | $10.95 | $31.95 |
| $70.01 - $80.00 | $11.95 | $33.95 |
| $80.01 - $90.00 | $12.95 | $35.95 |
| $90.01 - $100.00 | $13.95 | $37.95 |
| $100.01 - $125.00 | $15.95 | $40.95 |
| $125.01 - $150.00 | $17.95 | $43.95 |
| $150.01 - $175.00 | $19.95 | $46.95 |
| $175.01 - $200.00 | $21.95 | $49.95 |
| $200.01 - $225.00 | $23.95 | $52.95 |
| $225.01 - $250.00 | $25.95 | $55.95 |
| $250.01 - $275.00 | $27.95 | $58.95 |
| $275.01 - $300.00 | FREE | $59.95 |
| Rates for 48 contiguous states only. | ||
| In-store pickup: This option is FREE for orders over $75. There is a $5 handling fee for in-store pickup on orders of $75 and less. Items labeled as "ships directly from manufacturer" on description page will incur full shipping charges, whether picked up at the store or shipped to your home. Please have these items shipped to your home if possible. If you choose in-store pickup for these items, shipping charges will be added after checkout. | ||
Shipping Rates to Alaska, Hawaii, Puerto Rico, APO/FPO
| Purchase Amount | Standard | Express |
|---|---|---|
| $.01 - $10.00 | $14.95 | Email or Call |
| $10.01- $20.00 | $15.95 | Email or Call |
| $20.01 - $30.00 | $16.95 | Email or Call |
| $30.01 - $40.00 | $17.95 | Email or Call |
| $40.01 - $50.00 | $18.95 | Email or Call |
| $50.01 - $60.00 | $19.95 | Email or Call |
| $60.01 - $70.00 | $20.95 | Email or Call |
| $70.01 - $80.00 | $21.95 | Email or Call |
| $80.01 - $90.00 | $22.95 | Email or Call |
| $90.01 - $100.00 | $23.95 | Email or Call |
| $100.01 - $125.00 | $25.95 | Email or Call |
| $125.01 - $150.00 | $27.95 | Email or Call |
| $150.01 - $175.00 | $29.95 | Email or Call |
| $175.01 - $200.00 | $31.95 | Email or Call |
| $200.01 - $225.00 | $33.95 | Email or Call |
| $225.01 - $250.00 | $35.95 | Email or Call |
| $250.01 - $275.00 | $37.95 | Email or Call |
| $275.01 - $300.00 | $40.95 | Email or Call |
Express shipping (2 or 3 day, depending on your location and item) is available on most items. If you select any shipping option other than Ground, please be certain that we have a good way to reach you! We will give express shipping priority, but we do not guarantee the quoted prices for express shipping on certain oversized or heavy items. If there is an issue with the shipping cost, we will contact you and discuss the charges. Express shipping is generally not available on items marked "Ships Directly from Manufacturer". Please call if you have any questions.
International Shipping
At this time we have chosen to limit international shipments to Canada only. However due to technical constraints, we cannot process Canadian shipments through this website. Please call us at 1-800-824-7255 to order. We ship via UPS Ground to most Canadian regions.
Privacy and Security
We take your privacy and security concerns seriously! All personal and credit card information on this site is sent via an encrypted system. We do not share, sell, trade, or otherwise compromise your address or personal information in any way.
The products listed for sale on this website are also sold out of two retail locations. So, although we update our available inventory daily, the reality is that sometimes you will order a product online that was already sold in one of our stores on the same day. If this should happen, you will be notified quickly and given the option to either cancel the item or your order, or to have the order shipped when it is complete. We cannot place items on hold for web customers, as the discount pricing that we offer on this website does not include that level of service. We appreciate your understanding of this situation.
How can I get a catalog?
Just fill out our form and we'll send you the next available catalog. Thanks for your interest!
Can you wrap my order?
Gift wrap is complimentary here on our website as in our stores. Because our selection changes frequently, we cannot put our patterns up. But you may choose from general, infant, birthday, Christmas, and Hanukkah themes. You will be prompted for your gift wrap choice during checkout.
About PlayFair Toys
PlayFair Toys is a retail store and catalog operation located in Boulder, Colorado. For over 25 years we have focused on selecting toys that are long-lasting, well-made, and that do not promote violence or stereotypes. We appreciate your support over the decades and look forward to continuing to work with you in the future.
PlayFairToys.com will gift wrap your toys for free!